SolarWinds Web Help Desk is a web-based help desk ticketing and IT asset management software that is affordable, easy-to-use, and helps streamline your IT operations. It simplifies and streamlines IT help desk processes from service request creation to resolution. Automates ticketing management with rule-based routing and escalation, real-time tracking, and alerts. Automates IT asset management for tracking and managing the lifecycle of hardware and software assets. Offers built-in knowledge base for self-resolution of issues, and automation of change management. Affordable pricing for IT technician logins—no additional cost for end-user logins or managed IT assets.